Touchstone Tanzania
Terms & Conditions
Planning a safari is exciting, and we believe clear expectations are part of exceptional service. The following terms and conditions are intended to help you book with confidence and enjoy a smooth, memorable journey from your first inquiry through your return home.
1. Booking Your Safari
Reservations
Reservations are confirmed upon receipt of the required deposit and confirmation of your safari arrangements with Touchstone Tanzania. A deposit of 30% for camping safaris or 50% for lodge safaris is required to secure your reservation. The remaining balance is due eight (8) weeks prior to departure bookings made within eight weeks of departure require full payment at the time of confirmation.
2. Cancellation of Reservation
Written cancellations must be submitted by email. Cancellation fees are based on the date Touchstone Tanzania receives your notice.
Time Before Departure
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6-8 weeks before departure
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3-6 weeks
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1-3 weeks
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Less than one week
Cancellation Fee
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Deposit forfeited
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50% of safari cost
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75% of safari cost
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Total safari cost
3. Refunds
Refunds are not available for unused services, voluntary itinerary changes after departure, shortened, or missed activities due to late arrival, or circumstances beyond Touchstone Tanzania's reasonable control that required changes for safety or operational reasons.
4. Prices & Payments
All prices are quoted in US dollars unless otherwise stated. Prices are based on current park fees, taxes, accommodation rates, and transportation costs. Should these change before departure, Touchstone Tanzania reserves the right to adjust pricing accordingly.
5. Safari Arrangements
Transfers
Transfers are provided as outlined in your confirmed itinerary. Additional transfers outside the agreed itinerary may incur additional charges.
Accommodations
Accommodations are selected to complement your itinerary and may include lodges or tented camps. Single occupancy is available at an additional cost.
Meals
Meals are provided as described in your confirmed itinerary. While on safari, this generally includes breakfast, lunch or a packed lunch, and dinner. Dietary requirements should be communicated in advance whenever possible.
6. Responsibility & Safety
Liability
Touchstone Tanzania exercises reasonable care in arranging your safari, but cannot accept responsibility for circumstances beyond its control or for the acts of independent suppliers.
Flexibility
Every Touchstone Tanzania safari is individually planned. Wildlife movements, weather, road conditions, park regulations, or lodge availability may occasionally require itinerary adjustments. When changes are necessary, we will make every reasonable effort to provide alternatives of equal or greater value while preserving the quality of your journey.
Acceptance of Risk
Safari travel involves inherent risks associated with wildlife, remote, travel, and outdoor activities. By participating, guests acknowledge these risks and agree to follow the instructions of their guide at all times.
Authority During Your Safari
For the safety and enjoyment of all guests, the decisions of your guide or tour leader regarding operational and safety matters are final.
7. Cancellation by Touchstone Tanzania
If extraordinary circumstances require Touchstone Tanzania to cancel a safari, we will offer comparable alternatives or refund money paid, subject to supplier terms were applicable.
8. Travel Documents
Guests are responsible for ensuring they possess valid passports, visas, vaccination documentation, and any other required travel documents.
9. Circumstances Beyond Our Control (Force Majeure)
Touchstone Tanzania is not responsible for delays, changes, or cancellations caused by events beyond our reasonable control, including severe weather, government actions, strikes, border closures, civil unrest, or other unforeseen circumstances.
10. Travel Insurance
Comprehensive travel insurance, including emergency medical evacuation and trip cancellation coverage, is strongly recommended and may be required for certain itineraries.
11. Company Liabiity Insurance
Touchstone Tanzania maintains liability insurance to protect our guests and our business. This insurance does not cover personal expenses arising from accidents, illness, trip cancellations, delays, or loss of personal belongings.
12. Claims & Concerns
If you have a concern during your safari, please inform your guide as soon as possible so we can address it promptly. If the matter is not resolved to your satisfaction, please contact us in writing within 30 days of your return. We are committed to working together to find a fair resolution.
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