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Reservations. Shall be confirmed via email: info@touchstonetanzania.com
A deposit of (30% Camping) (50% Lodge) of the total tour cost is required upon confirmation of reservation. The remaining balance must be paid not later than eight (8) weeks prior to the beginning of our safari. Reservations made and confirmed less than six (6) weeks prior to departure of the safari are only considered as confirmed if the total cost of the safari is paid on reservation.
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Cancellation of a reservation. Reservations shall only be effective from the date of receipt of the cancellation by the booking office. A reservation may be cancelled by sending an email to the following address: info@touchstonetanzania.com
Cancellations are liable to the following charges calculated from the date of receipt of the notification and based on the total cost of the tour.
6-8 weeks prior to departure: Loss of deposit.
3-6 weeks prior to departure: 50% of total cost of tour.
1-3 weeks prior to departure: 75% of total cost of tour. Less than one week prior to departure: 100% of total cost of tour.
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Refunds.
No refunds are given for:
a) Lost travel time or substitution of advertised facilities/accommodation Itineraries amended after departure.
b) Circumstances arising beyond the company’s control necessitating alternative arrangements to be made to ensure the safety and or further participation of and enjoyment of the client’s tour.
c) Client not appearing for any accommodation, sight seeing, game drive, booked activity, without notifying the company via email to : info@touchstonetanzania.com two (2) working days in advance.
d) Client requesting to shorten the booked itinerary for whatever reason.
e) There will be no refunds for unused services.
Prices. Rates are quoted in U.S Dollars.
All prices are based on tariffs applicable at the time of printing and are subject to change without notice. Client understands that park entrance fees, ranger fees as applicable, and government levies are subject to increases often without due warning and therefore, are subject to change without notice.
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Collections / transfers.
All tours start and end with collection from and return to any centrally located hotel in the main cities / town. If an out of town hotel or airport or a boarder transfer is required, a supplement will be charged. Unless otherwise specified in the tour itinerary.
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Accommodation.
Based in lodges, hotels, and tented safari camps, or mobile camps depending on the type of tour and booked in shared occupancy of twin-bedded rooms or tents with, where applicable an attached bath / shower. A supplement will be charged for single room / tent requests.
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Meals.
Full board, three meals per day, breakfast, lunch/packed lunch and dinner whilst on safari. In the main towns and cities, the meal plan is included in the tour itinerary.
Cancellation by the company.
In the unfortunate event that the company has to cancel the reservation it has made it will offer alternative services of a similar standard or return all monies paid.
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Liability.
Whilst the company provides all the services, to the best of its ability for your comfort and safety, it should be understood that all safaris are undertaken at the risk of the client.
Information in the brochure.
All information given in the tariff and brochure and web sites is to the company’s knowledge, correct at the time of going to press but the company reserves the right to change the same. The photographs reproduced and information provided in this brochure/web site, depict typical scenes experienced and details on each destination; but the subject or scene may not necessarily be seen or experienced while visiting the destination.
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Terms and conditions.
These terms and conditions govern the relationship between the company and you (the client), to the total exclusion of any other terms and conditions. No alterations to the terms and conditions may be made by any of the companies, employees, authorized representative, or agents unless in writing by the managing director of the company or the company’s official spokesman. All decisions and matters are subject to the company’s discretion.
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Flexibility.
The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each tour/group may accomplish and not as a contractual obligation on the part of the company. It is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight disturbances, strikes, cancellations, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.
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Acceptance of risk.
The client acknowledges that the nature of the tour is expeditionary and adventurous and that such holidays may involve a significant amount of personal risk. Such risks include injury, disease, loss or damage to property, discomfort, and inconvenience. In particular, the client acknowledges that standing on seats in vehicles fitted with a viewing roof or travelling in any position other than seated in the seats provided inside the vehicle is entirely at the client’s own risk. Clients who choose not to use the vehicle’s seat belts while traveling outside the National Parks due so at their own risk.
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Authority on tours.
At all times the decision of the company’s tour leader or representative will be final on all matters likely to endanger the safety and the smooth-running continuation of the tour. The client must always strictly comply with the laws, customs, foreign exchange, and drug regulations of all countries visited. Should the client fail to comply with the above or should the client’s actions interfere with the well-being of the group then the tour leader or company representative has the authority to order the client to leave the tour without recourse to any refund.
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Travel documents.
The client must be in possession of a valid travel document and all visas, permits and certificates, required for the whole journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.
Factors outside the company’s control (Force Majeure).
The company will do its best to minimize the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, boarder closures, refusal of visas, industrial action, delayed flights, unforeseeable climate, etc.
Client’s responsibility for personal travels insurance.
The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of personal effects, repatriation costs, and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. This policy must include the minimum costs of medical and repatriation expenses.
Client’s responsibility for effecting other insurance.
The client is strongly advised to take out cancellation and curtailment insurance. The client acknowledges that insurance provision in respect of spouse and any other dependents is an important matter for which the client accepts full responsibility.
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Claims and complaints.
If a client has a complaint against the company the client must first inform the tour leader or company representative whilst on tour in order that the tour leader or representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within thirty days after the end of the tour.
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